Gotcha Covered is a window treatment franchise with more than 100 locations and a reputation for putting their customers first — their locations usually average 4.9 out 5 stars on Yelp and Google. So, when it comes to choosing vendors and partners for their own brand, they expect the same customer-oriented service.
As a result, they were not pleased when their long-time marketing company was acquired by another corporation and suddenly stopped delivering the impeccable customer service they were used to.
“Our old marketing vendor became this nameless, faceless company, and we had to submit a work order every time we needed something,” said Paul Linenberg, President of Gotcha Covered. “They became corporate and bureaucratic and had less of that ‘startup feel.’ It was a culture clash for us; we wanted a partner that was consultative instead of transactional.”
A Truer Reflection of the Brand’s Core Values
An Expanded Marketing Toolbox
A Whole New Level of Service & Support
“We lean on [Scorpion] to a significant extent. They’re important to the operations of our company. They’re important to our reputation, to our brand, to the success of our franchise owners. By far, Scorpion is our most important partnership across Gotcha Covered.” Paul Linenberg President, Gotcha Covered
Thanks to the decision Paul made to choose a marketing company that would treat Gotcha Covered with the attention and care it deserves, Paul no longer has to worry about being nickel-and-dimed. Instead, he gets a true partner that is all-in on helping his brand succeed. According to Paul, ever since he signed on with us, his franchisees have been able to generate higher-quality leads, and his brand has even surpassed the 100-location milestone.
Paul, we’re so happy that we can be a part of your success story. Your Scorpion family is always here for you!