CommunicationsEasily engage with your customers
Customers expect to reach you how they want, when they want. We help you do just that while bringing all communications into one centralized location.
- 100+million leads
- 70+million phone calls
- 1+billion visitors
Connect with customers instantly
With our communication tools, your customers get a simple process to connect with you—including scheduling appointments and connecting with customer service.
In the office or on the go
Stay connected to your customers and leads. Easily communicate with them in one place and have a history of all your communications from all channels.
Open for more business
Expand the ways customers can reach you beyond just your website. Enable texts, messaging, and scheduling from Google, Bing, Facebook, and more.
With Scorpion’s Communications Suite, we make it easier than ever for you to stay in touch with current and potential customers alike, all while enabling them to use their preferred methods of communication.
How it works is simple. We power your website (and all of your online advertising) with technology that lets your customers contact your business however they would like. Whether they want to give you a call, send you a text, chat with someone online in the moment, or even book an appointment without talking to you at all, they can do just that.
It’s easy. It’s painless. It makes their experience better, and by removing all barriers, you make it more likely they’ll choose to contact you.
But the magic doesn’t stop there.
We then make it easier for you and your team.
We take all of those various forms of communicating with your business and pull them into one, centralized inbox for you to manage. So while your customers have a breadth of options, you don’t need to monitor a million places to stay on top of the latest message. You simply need to log into Scorpion, and you’ll have everything there, ready for you to reply, proactively send a text, and more.
Even better? That centralized inbox includes everything you need to know about your customer. From previous conversations to internal notes left by your team, you’ll have everything at your fingertips to keep the conversation flowing.
"When I hear Scorpion, I think about click and it's done. I really can't equate it to another company that I've done business with. They get it."
Tim FlynnWinters Home Services
“I can focus on dentistry and my patients. I can sit and talk with them. I get to focus on what I love to do. It’s not just dentistry, it’s the relationships. Twenty-five years or more with my patients. I can’t do that if I have to worry about marketing.” Jonathan Hill Owner, Hill Dentistry
Can I access my communications from my phone?
Yes! With Scorpion’s mobile app, you can stay on top of your communications, no matter where you are. Your unified inbox is accessible from your phone, letting you and your team stay in contact with your customers on the go.
Can customers text me even if they aren't on the website?
Yes, for your customers, texting with you will be like texting someone in their family! They’ll simply add your business phone number as a contact and send you a message from their cell phone. That text message will then show up in the Communications Suite, and you’ll be able to reply to them from your computer or via the mobile app.
Can I see a history of all messages with each person?
When you log into the Communications Suite, you’ll be able to see all information related to a communication in one central place, including a history of all previous messages. You’ll be able to easily stay on top of a conversation, regardless of whether they previously left you a voicemail, sent you a text, or even emailed you!
Will I get notified if someone sends me a new message?
One of the best features of the Communications Suite is how easy it is for you to stay on top of all incoming messages. From your computer or phone, you can get notified whenever there is an incoming message that you need to take care of—letting you stay on top of conversations without needing to log into each individual website, have your phone’s text message open, and keep an eye on your email inbox. We streamline the work!
What live chat brings to your business
Potential customers are always on the lookout for a product or service that meets their needs. With your website, social media presence, and advertising efforts, you’re at a good starting place to build brand awarenessand convert visitors into customers.
However, the advantage of Live Chat provides you an opportunity to greet your website visitors in real-time, just like if they were stepping foot in your physical store. Sometimes all that makes or breaks a sale is a question about discounts, pricing, or even shipping options. If your visitor can’t find the information they’re looking for, they’ll most likely abandon their cart and leave. Having an agent right there to help guide people the remaining way to check out can be the final step to making the sale that your business was lacking.
How to create a great customer experience on live chat
Just like you would welcome a visitor to your store, each Live Chat session should start with a cordial greeting to the visitor and a friendly inquiry about what the agent can help the customer with. This helps set the expectation for a friendly, and helpful interaction. Remember to keep your responses quick to the point of being almost instantaneous.
The conversation should be kept professional and courteous—no matter the tone of the visitor—and transparent. Leave the pushiness at the door. The sale isn’t the most important thing, your customer is. Keep in mind the key to the conversation is to solve the inquiry and leave the customer with a good experience.
If potential customers are experiencing pain points, Live Chat data is a good place to gather what the most common ones are and get them addressed quickly. Perusing Live Chat data also provides the opportunity to consider frequently asked questions that you may not address in your content. If such an opportunity arises, consider answering these questions on your website to create a better experience for future visitors.
Why your live chat can build the bridge to communication and loyalty
As customers get to know your business through brand awareness, you want to create a way to interact with each of them on a personal level. That's where Live Chat comes in. Not only does it provide a non-intrusive way to communicate with website visitors, but it also boosts your credibility.
People like to know they're dealing with real people on the other side of the screen and Live Chat technology reminds them of that. Social interactions are always shifting and just because someone is shopping online doesn't mean they can't receive the same welcome they would get in a store.
Let people know you're there even if they're “just looking” with the personal touch of a Live Chat application. Before you know it, you'll see an increase in customer trust and loyalty.