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Job Overview
About the UX Researcher role:
Scorpion is looking for an experienced UX Researcher to join our team!
As a UX Researcher, you’ll be responsible for conducting research using a wide variety of qualitative and quantitative methods, and interpreting and synthesizing the data. You will be extracting data using a variety of methods including usability studies, user research, competitive research, interviews, surveys, and more.
To succeed in this role, you must be able to identify and prioritize pain points and ideate design solutions. The ideal candidate must have experience with user-centered design and best practice methods. Additionally, one of your responsibilities will be to compile and synthesize the data collected to create client-facing presentations or documentation that will guide the direction of the website design or design element in question.
What You'll Do
Responsibilities:
- Lead the planning, execution, and delivery of user research at various stages of the design process.
- Design and execute studies that address both user behavior and attitudes using the right research method paired with the right questions.
- Generate insights and deliver compelling, written, and visual presentations on your findings that will shape how we move forward with website design.
- Be a leader in the domain of user experience research while advocating for the people who use our websites.
- Collect and analyze user behavior through web metrics, heat maps, interviews, prototype testing, card sorting, usability testing, and surveys.
- Create personas, research reports, case studies, affinity maps, user flows, task analysis, competitive analysis, journey maps, and more to help understand user behavior.
- Conduct all aspects of a research study including but not limited to: writing research plans, writing study/moderator guides, moderating testing sessions, creation of summary reports and presentations.
- Uncover actionable insights, pain points, patterns, and trends in data collected.
- Provide conclusions based on studies executed through client-facing presentations
- Present your findings over the phone or in person.
- Repurpose valuable information gathered or collected into best practice reports or presentations to be shared internally.
- Collaborate directly with clients, agency partners, and other stakeholders to ensure the continuity and accuracy of all data.
What You'll Need
Qualifications:
- 5 years of UX-related work experience.
- Strong knowledge of user research methodologies.
- Must have experience in researching, compiling, and reporting on user data & trends.
- Experience curating surveys, questionnaires & polls.
- Experience conducting interviews and moderating usability tests.
- Strong desire to quickly externalize and test your findings.
- Must be detail-oriented and be comfortable working within a fast-paced environment with shifting priorities.
- Excellent written and verbal communication skills.
- Must be proficient with Google Docs and Microsoft Excel (Pivot tables, Marcos, V-lookups) and PowerPoint to create visually compelling presentations.