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Building a Competitive Edge by Investing in People

Dan Dowdy is the General Manager of S & D Plumbing in Taylor, Texas. This family-owned, second-generation business is known for its outstanding customer experience and high-quality service in residential plumbing. From his commitment to continuous learning and the importance of investing in training your team, to how he has cultivated a work culture rooted in strong values, Dan's insights highlight the factors that give this home services business a competitive edge.