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Increase ROI with Direct Marketing Services

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Marketing Tip
Casey Shull

Achieving the highest returns from your marketing investment requires a strategic and personalized approach. That’s where direct marketing services come into play. Comprehensive solutions, including email marketing, direct mail, and reputation management, encompass strategies aimed at engaging potential customers. This route paves the way towards fostering meaningful connections, and ultimately driving higher conversion rates to increase your return on investment (ROI).

ServiceTitan’s Marketing Pro marketing automation platform serves as a centralized hub for home services businesses to execute these marketing strategies. Through our partnership, you can access additional expertise and services to enhance your marketing efforts further.

Learn more about Scorpion's Direct Marketing Services in this On-Demand Webinar 

Here, we’ll break down how these three services provide you with a better return for your investment and where to get expert support.

The Impact of Email Marketing

Email marketing is still one of the strongest ways for businesses to connect with their audience and affordably achieve marketing goals. And user engagement is not slowing down any time soon. It has the ability to reach potential customers with over 4.37 billion users worldwide.

But while that’s a huge reach, local businesses can also take advantage because targeted email campaigns allow you to reach specific groups based on customer demographics or interests, ensuring your messages are relevant, engaging, and localized. Because of its better audience engagement (remember, your emails are only received by an audience who opted in to receive them), there’s potential for a higher return.

How high? Email marketing has an overall ROI of 4,200%.

Email marketing is one of the best strategies for tracking user engagement, analytics, and the overall health of your campaigns. You know who opened your emails, how many responded to the call to action, and what leads came from them. Providing a rare transparent look into how campaigns are performing. Similar trackable marketing strategies include local service ads or website analytics.

Both current and potential customers prefer receiving information about deals, specials, or new announcements your business releases as soon as possible, which fosters loyalty and keeps your business top-of-mind. So, whether you want to boost sales, keep customers informed, or increase your traffic to your website, email marketing is a flexible, transparent tool that your ROI can benefit from.

someone pulling mail out of their mailbox

Succeeding with Direct Mail

Direct mail is the physical equivalent of email marketing and is made up of physical items, such as a newsletter, promotions, postcards, flyers, or catalogs that your business sends out in the mail.

But does anyone want to receive direct mail anymore?

You may be surprised to hear that the state of direct mail usage is on the rise rather than the decline. From a recent survey, 82% of marketers are increasing their direct mail spend in 2024, as opposed to 58% in 2023.

So, what changed?

Direct mail allows businesses to reach their target audience with a personalized and tangible message, not unlike email marketing. But physical mail allows businesses to stand out in a world dominated by digital marketing. It provides a way to capture the attention of recipients in a more tactile and memorable way. And it’s working.

84% of marketers agree direct mail provides the highest ROI of any channel they use.

How? Customers enjoy the hyper-personalization direct mail can provide. It creates deeper connections to current and potential customers and drives higher response rates and conversions, not including the trustworthiness physical mail provides to certain audiences who may be wary of digital advertising.

Direct mail campaigns can be integrated with other marketing channels to create a cohesive and multichannel approach, maximizing the impact and effectiveness of the overall marketing strategy. Overall, direct mail is a valuable tool for businesses seeking to create meaningful connections with their audience and drive measurable results in their marketing campaigns.

The Importance of Reputation

While a website is the foundation of any business, your reputation is the backbone. When a business is known for its reliability, quality, and positive customer experiences, it attracts more potential customers and retains existing ones. So, how does focusing on your reputation increase your ROI?

A startling 94% of consumers admit that they’ve avoided a business because of bad reviews.

On the other hand, having a solid reputation significantly boosts your ROI through the trust and loyalty that you build among your customers. Ultimately, that leads to higher sales, increased customer retention rates, higher revenue, and profitability. Additionally, a positive reputation can result in lower marketing costs as satisfied customers become brand advocates, spreading positive word-of-mouth and generating referrals.

Ultimately, businesses with a solid reputation not only see a direct impact on their financial performance but also enjoy long-term sustainability and competitive advantage in the marketplace.

Expert Help is Available

While email campaigns, direct mail marketing, and reputation management are some of the of the strongest ways to increase your ROI, it doesn’t mean they’re easy to implement. Our partnership with ServiceTitan and their Marketing Pro Product allows us to do the heavy lifting so you can keep your focus on your customers. We take care of your direct mail, email marketing, and reputation so you can increase your ROI—all while saving time and making your life easier. Reach out today to Scorpion to find out more today.