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IT Support Specialist II

Job Overview

As an IT Support Specialist Level II at Scorpion, you assist with not only the front-line support resources for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the wheels on the bus, so to speak, all the while serving as an escalation point for more complex issues that arise. This role is equal parts desktop computer support and project manager sprinkled with a healthy dose of good cheer. Strong customer service and communication skills (verbal and written) are required to support our customers and keep the business running, all while giving “next level” customer service. Your customers are the Scorpion employees!

Responsibilities:

  • Provides tier 1 and tier 2/escalated technical (Help Desk) support
  • Primary contact for supporting executives and C-suite
  • Works closely with other departments on IT projects
  • Serves as primary contact for onsite technical support including the following: delivery/relocation and setup of computer system equipment, software application installations and troubleshooting of hardware and software related issues
  • Trains other staff and stakeholders on technical issues as needed
  • Provides remote troubleshooting and resolutions related to software applications, operating systems and client devices
  • Requests for support are received and processed swiftly, accurately and with a smile
  • Tasks are prioritized and coordinated with the IT Team and completed quickly and precisely
  • Serves as first escalation point from Support Specialists
  • Serves as a technical resource for end-users
  • Trains company personnel on information technologies relevant to performing their work
  • Documents solutions and work performed in the ticketing system
  • Provides onsite user computer support which includes, but is not limited to: managing and maintaining accounts in Active Directory, maintaining and verifying asset tracking information for computer equipment, assisting with annual inventories of equipment and assisting with network hardware upgrades and modifications

Qualifications

  • At least 3 years of experience as a help desk lead
  • Familiarity with Audio Visual and Conference Room technology
  • Expert knowledge of Windows 10
  • Familiarity with Mac OS
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft Office 2016/Office365
  • Familiarity with various Mobile operating systems, including iOS and Android
  • Familiarity with imaging software
  • Familiarity with Adobe Creative Cloud
  • Must be able to comfortably lift up to 50 pounds

How to Apply

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Include salary requirements and portfolio link (if applicable).

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