Gotcha Covered

Gotcha Covered is a window treatment franchise with more than 100 locations and a reputation for putting their customers first — their locations usually average 4.9 out 5 stars on Yelp and Google. So, when it comes to choosing vendors and partners for their own brand, they expect the same customer-oriented service.

As a result, they were not pleased when their long-time marketing company was acquired by another corporation and suddenly stopped delivering the impeccable customer service they were used to.

“Our old marketing vendor became this nameless, faceless company, and we had to submit a work order every time we needed something,” said Paul Linenberg, President of Gotcha Covered. “They became corporate and bureaucratic and had less of that ‘startup feel.’ It was a culture clash for us; we wanted a partner that was consultative instead of transactional.”
 

Realizing they needed to make a change, Gotcha Covered left that marketing company and signed on with Scorpion. Paul says the decision was a no-brainer once he saw how our team understood his brand’s vision, shared the same values of customer-centric service, and was ready to provide hands-on support each step of the way as they worked to grow their brand.

Thanks to the decision Paul made to choose a marketing company that would treat Gotcha Covered with the attention and care it deserves, Paul no longer has to worry about being nickel-and-dimed. Instead, he gets a true partner that is all-in on helping his brand succeed. According to Paul, ever since he signed on with us, his franchisees have been able to generate higher-quality leads, and his brand has even surpassed the 100-location milestone.

Paul, we’re so happy that we can be a part of your success story. Your Scorpion family is always here for you!