In criminal defense, timing is everything. Clients are scared, stressed, and searching for answers fast. For Winters & Chidester, a high-performing criminal defense firm in Texas, those calls for help often came in at all hours.
But when it’s just two attorneys answering the phone around the clock, it’s impossible to catch every call.
For Winters & Chidester, Every Missed Call Meant Missed Opportunity
Before Convert, partners James Winters and Veronica Chidester were running intake manually, fielding every phone call themselves, often late into the night. Despite their commitment to responsiveness, calls still slipped through.
“It’s just James and me. We answer our own phone day and night, and we still miss calls,” said Veronica.
They needed a better way to capture every potential case, and still get sleep.
When Every Call Counts, Convert Delivers
Scorpion Convert gave the firm an extra set of hands, without needing to hire anyone. It responds instantly to every inquiry, gathers key legal details, like which county the charges are in, and summarizes the information so James and Veronica can follow up with context and confidence.
And it paid off fast.
Within three months of activating Convert, Winters & Chidester saw:
47% increase in booking rate
100+ inbound conversations handled automatically
Zero added staff, and more time to give every client their full attention
Prep Like You’ve Already Won the Case
Beyond faster bookings, Convert gave the firm something else: more context before the call.
“We can look up the case before we call,” said Veronica. “You already know if it’s a case your firm will take on, or if it needs a different approach.”
Sometimes a lead that initially looked weak turned into a strong opportunity because Convert gathered the right details up front.
Even better? Convert knows when to say no. “I love when it kicks a lead away because we don’t serve that county,” said James. “It saves us time.”
All About Confidence and Control
With Scorpion Convert, Winters & Chidester reclaimed time, increased client engagement, and gained critical insight that helps them close more cases.
“Convert gives our firm peace of mind that we’re not dropping the ball.”
— Veronica Chidester, Partner, Winters & Chidester
“It helps us appear more professional. Clients feel like we’re already informed and ready to help.”
— James Winters, Partner, Winters & Chidester
For firms like Winters & Chidester, where every case matters, Convert is essential. It gives them time back, surfaces stronger cases, and makes every consultation more productive.
Grow Without the Grind. Let Convert Handle the First Step.
See how Scorpion Convert can help your firm qualify more leads, prep faster, and sign more cases.