When every second counts, even the fastest callback isn’t always fast enough.
That was the challenge for the Law Offices of Vic Feazell, a leading Texas personal-injury firm that prides itself on responsiveness and compassion. Despite quick follow-ups from their intake team, many potential clients had already moved on to another firm by the time the call came through.
As Demand Increased, So Did the Intake Challenges
The Feazell team saw the same pattern too often:
Calls missed during busy periods or after hours
Clients choosing another attorney within minutes
Staff spending valuable time chasing leads that never converted
They needed a way to engage every inquiry instantly, without sacrificing the empathy and professionalism their clients expect.
How Feazell’s Team Reclaimed Speed, Control, and Client Confidence
Built on proven legal-industry scripts, Convert responds to every incoming message and form submission within seconds. It sounds natural, holds real conversations, and collects the essential intake details (who the client is, what happened, and how urgent the case may be) before passing qualified leads directly to the team.
For Feazell’s firm, it meant every lead received immediate attention, day or night. It engaged, qualified, and kept the client connected.
The Results
Within weeks, Convert changed how the firm handled new cases:
Every qualified lead reached the team immediately
43% of those conversations were scheduled automatically
Faster, more accurate intake, and no added staff required
Intake is smoother, scheduling happens sooner, and the firm’s team can focus its time where it matters most: serving clients.
What the Firm Says
“Once they make that appointment, they commit to it instead of shopping around. It locks the client in. We’ve even had cases where someone scheduled and we signed them up right then. It’s effective, it’s fast, and it gives us everything we need to make quick, informed decisions.”
— Jonathan Zemek Law Offices of Vic Feazell
“The quality of the AI is incredible. It shows compassion, gathers all the right information, and sounds like someone from our own team.”
— Cecelia Feazell Law Offices of Vic Feazell
“With Convert, sometimes a contract goes out within 15 minutes of an appointment coming in. incredibly fast.”
— Cecelia Feazell Law Offices of Vic Feazell
Why It Matters
For personal-injury firms, time and trust determine who wins the client. Convert gives firms like Feazell’s a way to do both: respond faster and deliver the human experience clients expect and need.
It’s proof that the right technology doesn’t replace personal service. It powers it.
Never miss another client opportunity.
See how Convert can help your firm engage more leads and make faster, smarter intake decisions.