When the phone is ringing, every second matters. For PlumbRite, a family-owned plumbing company in Omaha, Nebraska, those seconds used to slip away. Between fielding service calls, dispatching crews, and keeping up with growth, missed calls often meant missed revenue.
As PlumbRite’s Business Expanded, So Did the Challenges
This lead to:
Missed calls during busy times or after hours
Leads going cold before staff could respond
Marketing efforts scattered across multiple vendors and channels with inconsistent results
Difficulty tracking which efforts were truly driving growth
Owner Matt Simet, a third-generation master plumber, needed a way to capture every opportunity without overloading his team.
How PlumbRite Regained Control and Stopped Losing Valuable Moments
PlumbRite turned to Scorpion to create a tailored marketing strategy that brought everything under one roof, combining SEO, paid campaigns, website improvements, and Scorpion Convert to ensure no lead went unanswered.
Convert automatically follows up on missed calls and messages within seconds, engaging each potential customer with a friendly, human-like conversation. It collects job details, qualifies the lead, and passes it straight to PlumbRite’s team, no extra work required.
With Convert handling missed calls, PlumbRite could focus on what they do best: serving customers.
The Results
Scorpion’s partnership transformed PlumbRite’s operations and bottom line:
Annual revenue goal reached three months early
Best month ever for total leads
Nearly 7x return on ad spend
167% increase in positive online reviews
And with Scorpion Convert:
60 new booked jobs in just over a month from missed-call follow-ups
$28,000 in new jobs within the first week alone
No added staff or workload, just more revenue
“Our average job runs two to three thousand dollars. Even if Scorpion Convert books just one or two jobs we might have otherwise missed, that’s a significant impact on our bottom line.”
— Matt Simet, Owner, PlumbRite
Why It Matters
Speed and trust decide who wins the job. More than half of homeowners pick a provider within four hours, and nine out of ten expect a response within 24 hours. Scorpion Convert gives your business that edge by responding instantly, building confidence, and turning missed calls into booked revenue.
It’s proof that the right technology doesn’t replace personal service. It powers it.
Stop losing revenue to missed calls. See how Scorpion Convert can help your business book more jobs and maximize revenue.
Book more jobs and never miss a lead again with Scorpion Convert.
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