See where you stand. Respond with confidence. Win where it counts.
This month, we’re leveling up your Reputation Suite with two powerful updates designed to give you an edge:
Competitor Comparison: Instantly see how your reputation stacks up against competitors, including sentiment trends and response activity.
AI Assistant Enhancements: Personalized, authentic responses that sound like you, not a template.
Competitor Comparison
Your customers compare you to competitors every day. Now, you can see exactly how you measure up, and what to do about it.
What’s New
Side-by-side view: Instantly compare Google ratings, review sentiment, total reviews, and response speed with your top competitor.
Combined Score (1–100): One number that captures the full strength of your reputation, factoring in not just your average rating, but also how recent and consistent your reviews are.
AI-powered insights: Clear callouts showing what drives visibility and decisions, whether that means earning client trust, booking more jobs, or winning more cases.
How It Helps You
Instantly see how your reputation stacks up against your competition.
Google Rating: Compare your average rating directly with your top competitor.
Overall Sentiment: See who earns more positive mentions in reviews.
Total Reviews: Know which business has more voices backing their brand.
Response Time: Find out who replies faster and builds trust sooner.
Your top competitor is automatically selected by combined score, so you’re always measuring against your strongest rival, not a random business.
One Score That Tells the Full Story
Your Google Ranking Combined Score (1–100) shows the true strength of your reputation. It factors in review quality, recency, and consistency, not just averages.
Excellent (90–100): Market leader with outstanding reputation.
Good (80–89): Strong performance with room to grow.
Average (70–79): Competitive, but gaps are emerging.
Below Average (<70): Warning signs—lower ratings or fewer reviews limit visibility.
Competitor Intelligence at a Glance
Your shortcut to the facts that matter most:
Leaderboard View: See where competitors rank on score, rating, review count, and speed of response.
Competitor Insights: AI highlights meaningful differences, like faster response times or stronger sentiment in key areas, so you know exactly where you can improve.
Your Business vs. Theirs
A side-by-side deep dive:
Review Trends: How ratings, review volume, and responses shift month over month.
Sentiment Trends: Whether positive vs. negative mentions are rising or falling.
You’ll see whether you’re gaining ground (or losing it) in the past 90 days.
Top-Level Insights That Matter
Not all reviews are created equal. Break down sentiment by key themes:
Responsiveness, Professionalism, Quality of Service, and more.
Click into each topic to see detailed sentiment over time, plus the actual reviews driving those results.
Even small differences count. Large gaps (10%+) often decide whether a client hires your firm or a customer books your service.
AI Assistant Enhancements
Your reputation depends on responses that feel authentic. That’s why your AI Assistant now delivers replies that sound like you, not canned templates.
What’s New
Smarter use of your business name and tone for responses that feel personal.
More natural language. Your replies read like they are from a real person, not software.
Context-aware suggestions that adapt to review sentiment. Your gratitude feels genuine, and your problem-solving feels proactive.
How It Works
When a review comes in, the AI Assistant generates a reply that mirrors the tone of the reviewer while keeping your brand voice professional.
Business names appear only where they enhance trust and recognition.
Responses avoid cookie-cutter phrasing by calling out details from the review itself.
The Impact on Your Business
Reviews are often the first impression of your business. Authentic, timely responses build trust and set you apart from competitors. Your AI Assistant now helps you:
Save time with AI-generated drafts tailored to your voice
Strengthen relationships with responses that show empathy, gratitude, and professionalism
Win more business by standing out from competitors who rely on generic replies
With Competitor Comparison and smarter AI Assistant responses, Reputation Suite is not just showing you where you stand. It is giving you the tools to rise above the competition and win more business.
