Client Solutions Representative

IT

Client Solutions Representative

As the Client Solutions Representative at Scorpion, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required. Your customers are the Scorpion employees!

Responsibilities:

  • Requests for support are received and processed swiftly and accurately.
  • Tasks are prioritized and coordinated with the IT Team and completed rapidly.
  • The manner in which you carry out your work inspires gratitude with everyone you interact with!
  • The support request ticketing system is kept up to date and thoroughly documented.
  • Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly.
  • Projects and issues requiring your support are anticipated and organized.
  • Assisting with new system builds and refreshes.
  • Assisting with new user account creation and workstation setup.

Experience:

  • At least one year of experience as help desk and basic IT support
  • Expert knowledge of Windows 8 and 10
  • Familiarity with Mac OS is a plus
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
  • Familiarity with various Mobile operating systems, including iOS and Android
  • Remote access solutions (VPN, GoToAssist, etc.)
  • Familiarity with imaging software is a plus
  • Familiarity with Adobe Creative Cloud is a plus
  • Familiarity with VoIP systems is a plus
  • Must be able to comfortably lift 50 pounds

Attributes:

  • Social
  • Detail-oriented
  • Multi-tasker
  • Technically savvy
  • Quick response time
  • Customer service-oriented

Skills:

  • Basic level of general “handiness”.
  • Able to comfortably lift 50 pounds.

* Please include a cover letter with your resume containing the following information: first available interview and start date, salary requirements and portfolio link (if applicable).

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