We have a big vision which is why we need you—an innovator and problem solver ready to revolutionize and empower businesses to succeed.
Job Overview
What You'll Do
As the Client Solutions Manager at Scorpion, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required. Your customers are the Scorpion employees!
What You'll Do
Other Responsibilities Include
- Requests for support are received and processed swiftly and accurately
- Tasks are prioritized and coordinated with the IT Team and completed rapidly
- The manner in which you carry out your work inspires gratitude with everyone you interact with
- The support request ticketing system is kept up to date and thoroughly documented
- Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly
- Projects and issues requiring your support are anticipated and organized
- Assisting with new system builds and refreshes
- Assisting with new user account creation and workstation setup
What You'll Need
What You'll Need
- At least one year of experience as help desk and basic IT support
- Expert knowledge of Windows 8 and 10
- Familiarity with Mac OS is a plus
- Knowledge of Microsoft Active Directory
- Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
- Familiarity with various Mobile operating systems, including iOS and Android
- Remote access solutions (VPN, GoToAssist, etc.)
- Familiarity with imaging software is a plus
- Familiarity with Adobe Creative Cloud is a plus
- Familiarity with VoIP systems is a plus
- Must be able to comfortably lift 50 pounds
What You'll Need
Attributes Desired
- Social
- Detail-oriented
- Multi-tasker
- Technically savvy
- Quick response time
- Customer service-oriented