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Job Overview
Scorpion is seeking an experienced, self-directed, and analytical Sr. Salesforce Administrator to join our team!
As the Senior Salesforce Administrator, you’ll play an important role in our implementation and rollout of Salesforce Sales Cloud across our growing Sales organization. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. It is important that our Salesforce user experience is efficient for our sales team and helps them effectively manage their entire sales pipeline, from prospecting new leads and accounts to creating and winning opportunities. You should enjoy all aspects of user management including support tickets, training, and designing solutions with the end user in mind.
We are looking for someone with a deep understanding of the Salesforce platform, who understands our business objectives and is capable of collaborating with functional business leaders in our sales organization to identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, and clearly explain design options and their potential impact.
What You'll Do
Responsibilities
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Sandbox environment management
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Management of integrated applications and third party suppliers including Outreach.io, Seismic, Chorus, LiveSocial, SPIFF, Marketo, Reachdesk, and legacy systems
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Available and responsive to questions
- DevOps/release management experience
What You'll Need
Education & Experience
- Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud
- Certified Salesforce Administrator
- Additional Salesforce certifications, e.g., Advanced Administrator, Platform App Builder
- Understanding of basic triggers/Apex code knowledge
- Demonstrates continued personal/professional development Active in the Salesforce community
- DevOps/release management experience