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Become a Client Solutions Manager at Scorpion

We have a big vision which is why we need you—an innovator and problem solver ready to revolutionize and empower businesses to succeed.

Job Overview

About the Client Solutions Manager role:
As a Client Solutions Manager, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required.



What You'll Do

Responsibilities

  • Requests for support are received and processed swiftly and accurately
  • Tasks are prioritized and coordinated with the IT Team and completed rapidly
  • The manner in which you carry out your work inspires gratitude with everyone you interact with
  • The support request ticketing system is kept up to date and thoroughly documented
  • Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly
  • Projects and issues requiring your support are anticipated and organized
  • Assisting with new system builds and refreshes
  • Assisting with new user account creation and workstation setup

What You'll Need

Qualifications

  • At least one year of experience as help desk and basic IT support
  • Expert knowledge of Windows 8 and 10
  • Familiarity with Mac OS is a plus
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
  • Familiarity with various Mobile operating systems, including iOS and Android
  • Remote access solutions (VPN, GoToAssist, etc.)
  • Familiarity with imaging software is a plus
  • Familiarity with Adobe Creative Cloud is a plus
  • Familiarity with VoIP systems is a plus

Start Making An Impact

Here’s how to apply. Please upload a single document containing your resume and cover letter. Include salary requirements and portfolio link (if applicable).

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