We have a big vision which is why we need you—an innovator and problem solver ready to revolutionize and empower businesses to succeed.
Job Overview
In this role, you are responsible for developing strategic social media marketing campaigns for your clients as well as helping manage the content, process, and growth of your direct reports. Your expertise in providing the Scorpion client experience should be demonstrated through the way you manage each of your team members as clients themselves, including understanding your team member’s goals, providing in-the-moment coaching, and consistent and timely communication and feedback.
You should always be on the ground and living in the area. You intimately know all clients and their campaigns on your mini pod. Part of this responsibility is to ensure the deliverables for every single client are properly set up and evaluated on a continuous basis to ensure success. A leader among your peers, you create top-quality work free of errors and pilot innovative content ideas to streamline the process and make it as efficient as possible.
You will help develop other CSM skills, leadership, and knowledge through training, meetings, one-on-one’s, and focusing on your team’s productivity and work performance. Additionally, you will be responsible for creating and/or editing training materials or other content required to support the team.
What You'll Need
Accountabilities:
- Create a genuine relationship with all team members; build trust, personally understand their professional goals, and support them in reaching their career and training ambitions
- Provides leadership, training, coaching, and/or mentoring to other Social Content Managers
- Having check-ins/one-on-ones with all team members & your VP
- Support escalations as needed, using these opportunities to train the Scorpion on how to handle similar issues in the future
- Handle the most complex issues and problems within social content marketing campaigns
- Be an expert on the content marketing product, in your role, and focus on big-picture strategy
- Lead by example by maintaining high-quality content, hitting all the CSM non-negotiables every month, and following our standard processes
- Communicate cross-functionally with all departments as needed
- Communicate with Clients (whether your own clients or your team’s clients, by phone or email) as requested
- Stay on top of new technologies and industry news
- Actively participate in and lead team & department meetings
- Assist in developing training, answering questions, and supporting sales staff in selling the Content Marketing product
- Assists in hiring and onboarding of new employees where applicable
What You'll Need
Experience:
- 6+ years of leadership, social media, or content development experience preferred, but not a requirement
What You'll Need
Our Benefits:
- We invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.
- Comprehensive benefits plan, including medical, dental, and vision, covered up to 100%
- Discretionary Paid Time Off, giving you the flexibility to rest, relax and recharge away from work
- Regular manager check-ins to drive performance and career growth through Lattice
- Monthly company all-hands meetings